CSI Data Problem today?

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ADMP
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CSI Data Problem today?

Post by ADMP » Wed Mar 24, 2010 3:36 am

Hi,
I have a problem with my daily csi update not going through today. Anyone experiencing the same problem, or is it just me?
Thanks in advance,
Alex

marriot
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Post by marriot » Wed Mar 24, 2010 4:12 am

me too.

ADMP
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Post by ADMP » Wed Mar 24, 2010 5:01 am

Strange. What is your message of error. By me, it is: "CmpDaily Data File TimeOut".
I try to write to csi but the addresses service@csidata.com and latesupport@csidata.com are undeliverable and the emails come back to me. Keep trying though another mail address.

Alex

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Post by marriot » Wed Mar 24, 2010 5:21 am

After skipping all servers i get " Error CmpDaily, message. Invalid Request, Please try again".
Strange is that it seem we are the only two in europe to have this problem.

ADMP
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Post by ADMP » Wed Mar 24, 2010 5:32 am

yes strange.
Did you have a microsoft patch update this night (security patch or something like this)? I had one. Had even to reboot my computer. Normally these patch updates come regularly and I haven't any problem. Don't know if it is the reason. Just trying to find the cause.

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Post by marriot » Wed Mar 24, 2010 5:40 am

No windows update for me.
I have asked info at csi support and csi billing
they start working at our 3 o'clock.
If nothing happen in the first afternoon maybe is better to call them.

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Post by equa » Wed Mar 24, 2010 5:46 am

hi,

fyi, i am having the same update problems. Also the problem was before and after the windows update.

also on sunday during 1 hour in the afternoon there was a similar problem.

equa

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Post by ADMP » Wed Mar 24, 2010 5:46 am

Yes, I sent an email to the support too (and it didn't come back this time). I will call also this afternoon if there is no answer.

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Post by ADMP » Wed Mar 24, 2010 9:09 am

I retry the download and it is now working fine! I didn't change any config.

Rob from CSI ask me to upgrade to the latest UA build. I told him that it was now working fine. I am waiting his answer to upgrade or not.

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Post by ADMP » Wed Mar 24, 2010 9:09 am

my current UA version is 2.10.7.96

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Post by AFJ Garner » Wed Mar 24, 2010 9:33 am

Same problem. Eventually it DID download. Version 2.10.7.102

ADMP
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Post by ADMP » Wed Mar 24, 2010 12:48 pm

CSI answer:
"we experienced some downloading issues this morning.
Our technicians are investigating the issue."

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Post by marriot » Wed Mar 24, 2010 4:47 pm

Hi Anthony,
where are you living?
I was screemnig at 5:00 o'clock this morning(europe time), and you was not
here : )

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Post by AFJ Garner » Wed Mar 24, 2010 5:03 pm

Klosters, Switzerland. 5 am is not generally a time I care to be compos mentis!

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