Status of CSI after Hurricane Irma

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trendyguy
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Status of CSI after Hurricane Irma

Post by trendyguy » Mon Sep 11, 2017 1:10 pm

Has anyone spoken to CSI regarding their operational status, I am currently unable to download Asian Pacific futures.

strix
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Re: Status of CSI after Hurricane Irma

Post by strix » Mon Sep 11, 2017 3:35 pm

I called them and it went to voicemail. Also, their website seems to be down.

Chelonia
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Re: Status of CSI after Hurricane Irma

Post by Chelonia » Tue Sep 12, 2017 3:59 am

From their website:

Due to the severity of hurricane Irma, it is possible that our clients may experience interruptions of service. Although we have co-located our critical systems in a secure place that has guaranteed power uptime and multiply-redundant communications lines, the unpredictability of the storm’s path and level of destruction may cause disruptions. The staff of CSI will give its best efforts to conduct business, but must also consider the safety of each team member.

I'm connecting/downloading but data only updating until Sept 8?

altomas
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Re: Status of CSI after Hurricane Irma

Post by altomas » Tue Sep 12, 2017 4:49 am

Yeah same here - nothing beyond Sep 8.

The posting status changed from 'Delayed' to 'Not Available' several hours ago after connection to the database was re-established:

www.csidata.com/cgi-bin/UaPostingStatusPageNw.pl

Chelonia
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Re: Status of CSI after Hurricane Irma

Post by Chelonia » Tue Sep 12, 2017 8:06 am

Up and running now.

andrabr1836
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Re: Status of CSI after Hurricane Irma

Post by andrabr1836 » Tue Sep 12, 2017 9:11 am

Good Morning...Can you explain how you are getting the data running...mine is still down...

svquant
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Re: Status of CSI after Hurricane Irma

Post by svquant » Tue Sep 12, 2017 10:30 am

Are people connecting using ua1 or ua2 as their webservers or something else? FTP was up but that is not my method.

Tim Arnold
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Re: Status of CSI after Hurricane Irma

Post by Tim Arnold » Tue Sep 12, 2017 3:43 pm

I was able to update my data through 9/11, but at the end of the process I had to respond "No" to the question about updating "new or suspect database files". Answering yes ended up in an authentication problem. The courtesy data will be updated shortly, and I will update tonight as well if anyone needs it.

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Re: Status of CSI after Hurricane Irma

Post by svquant » Tue Sep 12, 2017 4:06 pm

Just got a good ping back from ua2 and it appears to be up and running again.

I use ez downloader - no issues or error msg, works the same for me now as before Irma.

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Re: Status of CSI after Hurricane Irma

Post by Tim Arnold » Tue Sep 12, 2017 4:23 pm

Yes ez downloader works fine for me as well.

Chelonia
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Re: Status of CSI after Hurricane Irma

Post by Chelonia » Wed Sep 13, 2017 2:33 am

Same again this morning. It's downloading/running but not updating yesterday's data. Just until September 11.
I was only able to update Sept 11 data around 16:00 CET yesterday afternoon.

There's also the option to try other servers, not working (for me) either but here they are

change the PRIMARY SERVER NAME
from ua.csidata.com to either

63.138.17.102 OR 63.138.17.103
Click the OK button to save the changes.

Chelonia
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Re: Status of CSI after Hurricane Irma

Post by Chelonia » Wed Sep 13, 2017 2:35 am

csidata.com now also down

fester
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Re: Status of CSI after Hurricane Irma

Post by fester » Wed Sep 13, 2017 3:21 am

Thanks for the alternate IP addresses. Same here. Their update servers are working but the website is down. No fresh data since EOD Monday.

It must be awful dealing with the post-Irma devastation but I wish CSI would keep their clients better informed. Does anyone know if they use social media or email for communications?

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Re: Status of CSI after Hurricane Irma

Post by Chelonia » Thu Sep 14, 2017 3:10 am

Today, for the first time this week, we seem to be ok, after refreshing database history/downloading a couple of times.

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