pinnacledata.com is down

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kingami
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pinnacledata.com is down

Post by kingami » Tue Jun 16, 2009 10:28 am

I just subscribed to their data last weekend through tradersstudio but their website has been down since last night.

I have not received the CD yet and want to ask them the status, but have no way to reach them now since the website is down.

Is their data feed still OK last night?

Roscoe
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Post by Roscoe » Tue Jun 16, 2009 7:33 pm

Site works just fine and I just downloaded my data. Maybe it is something at your end? FWIW I have used Pinnacle for years and never had any issues with them or their service.

Roger Rines
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Post by Roger Rines » Tue Jun 16, 2009 8:10 pm

Pinnacle Data Corp.
Their Contact Page showed this information a few minutes ago:
  • Email: pinnacle@netacc.net
  • Phone Sales: (800) 724-4903
  • Phone Customer Service: (585) 217-8728
  • Fax: (585) 265-1706

kingami
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Post by kingami » Tue Jun 16, 2009 11:58 pm

Thanks to both for your replies.

The website came back in the afternoon and I just received the instructions from Pinnacle support to download my subscription.

Roscoe
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Post by Roscoe » Wed Jun 17, 2009 3:20 am

Good to hear. Stick with them, you will not be disappointed!

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