CSI Data not updating

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Chelonia
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CSI Data not updating

Post by Chelonia » Sat May 20, 2017 3:14 am

Hello,

Anyone else experiencing CSI not updating?

Thx

Chelonia
Roundtable Knight
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Posts: 497
Joined: Mon Apr 30, 2007 3:37 pm

Re: CSI Data not updating

Post by Chelonia » Sat May 20, 2017 1:17 pm

Despite changing to the temp IP many markets still not updating.

Support ticket send




DOWNLOADING ISSUES

CSI has been upgrading to a new 10 MBit fiber internet connection. We have moved to a larger internet backbone increasing our connection speed by about 30 percent. The down time experienced was due to the change from one service to another, which unfortunately took slightly longer then expected.
The service should be up and running.
However if you still experience any issues please change the IP Address in Unfair Advantage.
Double click Launch UA on your Windows Desktop,
select PREFERENCES along the top,
to the left click INTERNET right below DOWNLOAD PREFERENCES,
change the PRIMARY SERVER NAME
from ua.csidata.com to either

63.138.17.102 OR 63.138.17.103
Click the OK button to save the changes.
Hit the DOWNLOAD DATA or GET DATA button along the top.

In a few days you are advised to go back into UA | PREFERENCES | INTERNET and click the RESET button to restore the original settings. Click OK to save the changes.
Thanks you for your patience in this matter.

Sincerely,
The CSI Technical Support Team

Chelonia
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Posts: 497
Joined: Mon Apr 30, 2007 3:37 pm

Re: CSI Data not updating

Post by Chelonia » Sun May 21, 2017 4:24 am

All back to normal. Great interaction here btw. :?

sethd
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Joined: Mon Dec 05, 2016 8:35 am

Re: CSI Data not updating

Post by sethd » Wed Jun 07, 2017 9:37 am

I had the same issue Monday. Seems like CSI has been having intermittent issues the last couple of weeks. I am a fairly new subscriber so I'm not sure if this is business as usual or a recent occurrence.

Chelonia
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Posts: 497
Joined: Mon Apr 30, 2007 3:37 pm

Re: CSI Data not updating

Post by Chelonia » Sun Jul 02, 2017 5:22 am

Must say I haven't had any major issues with CSI, only the one time when Florida got hit by a hurricane years ago which took a day or so to fix. Had some minor issues such as bad ticks but they were resolved quickly. Overall I can only say that they deliver a great product and service. So, no worries.

Btw: did the change in IP fixed it for you

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